Terms of Service

1. Acceptance of these terms

These Terms of Service govern your use of the Ascend Studio Marketing website and, together with the separate service agreement, the Ascend Local Lead System (the “service”). By using this website, submitting the fit check, or purchasing the service, you agree to these terms. If you do not agree, do not use the website or the service.

2. Business-use eligibility

The website and the service are offered to businesses and to individuals purchasing on behalf of a business. By purchasing, you confirm that you are at least 18 years old, that you are authorized to enter into this agreement for the business, and that the information you provide is accurate.

3. The Ascend Local Lead System

The Ascend Local Lead System is a managed lead-response service for home and field-service businesses. It is designed to convert inquiries a business already receives by responding quickly, qualifying the request, following up, booking where appropriate, and keeping every inquiry recorded in one pipeline. It is not an advertising service and does not generate new traffic or demand.

4. Standard service scope

The standard subscription includes:

• A managed Ascend conversion website with hosting and maintenance
• Lead-capture forms, website chat, and conversion tracking
• The 24/7 AI Lead Concierge responding with information you supply and approve
• Basic qualification, detail collection, and human handoff with real-time notifications
• Calendar booking, confirmations, reminders, missed-call text-back, and automated follow-up
• A CRM pipeline with conversation history
• Basic on-page SEO setup, configuration, updates, monitoring, and support

5. Price and billing

The service is $297 per month. There is no setup fee for the first 10 qualified founding clients. The subscription is month-to-month and bills automatically each month through Stripe using the payment method you provide, until cancelled. Prices may change on prospective notice; a change will not apply to a billing period already paid.

6. No separate usage charges

There are no separate AI, SMS, email, phone, or other communication-usage charges under the standard subscription. Costs that are not part of the service are described below under excluded services and optional costs.

7. Cancellation

You may cancel at any time, effective at the end of the current billing period. Monthly fees already paid are not prorated except as stated in the guarantee below.

The client keeps its domain and business data and may request an export of its contacts. The managed Ascend website, AI Lead Concierge, CRM access, and automations may be deactivated after cancellation. Ascend’s templates, workflows, automations, and system architecture are not transferred unless a separate written agreement states otherwise.

8. 30-day service guarantee

If you are not satisfied with the Ascend Local Lead System during the first 30 days after launch, notify Ascend in writing. Ascend will cancel the service and refund your first monthly Ascend service fee.

The guarantee covers the Ascend monthly service fee only. Domain fees, optional third-party purchases, and separately approved services are nonrefundable. Monthly fees after the first 30 days are nonrefundable.

9. Launch window

Standard systems launch within 7–10 business days. The launch window begins after Ascend has received payment, your completed onboarding information, the required account access, your content, and your approvals — whichever is last.

Client delays, incomplete or inaccurate information, major revisions, or separately requested work may extend the timeline.

10. Client responsibilities

• Provide accurate and complete information about your business, services, service area, pricing guidelines, and availability
• Supply content, branding, and the approved answers the AI Lead Concierge is permitted to give
• Grant and maintain the account access needed to build and operate the system, including domain, calendar, and messaging access
• Review and approve the build, responses, and automations within a reasonable time
• Remain reasonably available during onboarding and launch
• Respond to leads that are handed off to you — Ascend responds and qualifies, but you perform the work
• Comply with applicable messaging, privacy, and consumer-protection laws for the contacts you communicate with

11. Excluded services and optional costs

The following are not included in the monthly service fee and may carry separate costs, which will be disclosed and approved before any work begins:

• Advertising spend, ad creation, and ad management
• Domain registration fees and premium third-party tools
• AI voice answering
• Bespoke web applications, custom software, e-commerce stores, and custom-coded platforms
• Additional locations, websites, or major service lines on one subscription
• Complex industry-software integrations
• Separately requested work outside the standard scope

12. No guaranteed results

Ascend does not guarantee any number of leads, appointments, conversion rates, revenue, sales, search rankings, or business outcomes. Results depend on your demand, market, pricing, responsiveness, capacity, and the quality of the work you deliver.

13. AI limitations and human oversight

The AI Lead Concierge responds using information you supply and approve. Automated systems can misunderstand a request, produce an incorrect or incomplete response, or fail to respond because of an outage at a third-party platform. Complex, unusual, sensitive, or high-value conversations are intended to be handed off to your team, and you remain responsible for reviewing the information the system is allowed to give and for the commitments your business makes to its customers.

14. Acceptable use

You agree to use the website and the service lawfully and appropriately. You may not use them to send unlawful, deceptive, harassing, or unsolicited messages, to violate messaging or privacy laws, to infringe another party's rights, to attempt to gain unauthorized access to any system, to interfere with the operation of the service, or to resell the service without written permission.

15. Third-party platforms

The service depends on third-party platforms for hosting, payments, communications, AI functionality, scheduling, and analytics. Those platforms operate under their own terms and may change, limit, suspend, or discontinue their offerings. Ascend is not responsible for their availability, performance, pricing, or decisions, and will make reasonable efforts to maintain equivalent functionality if a platform changes.

16. Intellectual property

Ascend retains ownership of its templates, workflows, automations, prompts, system architecture, processes, and all related intellectual property. You retain ownership of your business content, branding, and business data, and you grant Ascend a license to use them as needed to deliver the service. During an active subscription you receive a limited, non-exclusive, non-transferable right to use the system Ascend operates for your business.

17. Suspension and termination

Ascend may suspend or terminate the service for nonpayment, for misuse or violation of these terms, for unlawful activity, or where continued operation would create legal or platform risk. Where practical, Ascend will provide notice and an opportunity to correct the issue. Fees accrued before suspension or termination remain payable.

18. Disclaimers

The website and the service are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Ascend disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Ascend does not warrant that the website or the service will be uninterrupted, error-free, or free of delays caused by third-party platforms.

19. Limitation of liability

To the fullest extent permitted by law, Ascend will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost data, or missed opportunities, arising out of or related to the website or the service. Ascend's total aggregate liability for any claim will not exceed the total Ascend service fees you paid in the three months immediately before the event giving rise to the claim.

20. Indemnification

You agree to indemnify and hold harmless Ascend Studio Marketing and its personnel from claims, damages, liabilities, costs, and reasonable attorneys' fees arising out of your use of the service, the content and information you supply, your communications with your leads and customers, your compliance obligations, or your violation of these terms or applicable law.

21. Changes to these terms

Ascend may update these terms as the service or applicable law changes. The effective date at the top of this page reflects the current version. Continued use of the website or the service after an update means you accept the revised terms.

22. Electronic communications

You consent to receive communications, notices, agreements, and disclosures from Ascend electronically, including by email and text message, and you agree that electronic signatures, acknowledgements, and records satisfy any requirement that such communications be in writing.

23. Governing law

These terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. Any dispute arising out of or related to these terms or the service will be brought in the state or federal courts located in Georgia, and both parties consent to that jurisdiction and venue.

24. The separate service agreement

After payment, clients sign a separate written service agreement covering the full engagement. If the service agreement conflicts with these terms, the signed service agreement controls for that client. These terms continue to govern use of the website and any matter the service agreement does not address.

25. Contact

Questions about these terms can be sent to Ascend Studio Marketing at ascendstudiomarketing@gmail.com.